Chief Customer Operations Officer
Emily leads the delivery of Refinitiv’s industry-leading content and insights underpinned by expert delivery, administration and support services. The Customer Operations team is the engine of our connected platform, which seeks to drive more predictable and effortless customer experience across all touchpoints.
Emily is passionate about supporting open-minded, high energy and highly connected communities across our global client base, employee footprint and in our local communities. She accomplishes this most directly by leading the largest employee population in the Refinitiv portfolio - covering over 45 countries globally. She is also the site leader for Refinitiv’s New York City office and is a strong advocate of volunteerism across our locations.
Prior to Refinitiv, Emily led Customer Operations for the Financial & Risk business division of Thomson Reuters. Having joined Thomson Reuters in 2004, she held a variety of leadership roles including Senior Vice President, Strategy for Thomson Reuters at the corporate level, which built on the experience she gained previously working for McKinsey and Company, as well as PWC.
Emily has an MBA from Harvard University, as well as a BA from Brown University.