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Last updated: October 01, 2018

Privacy statement

Your privacy and trust are important to us. This Statement explains how the Refinitiv group of companies (“Refinitiv", we”, “us”or “our”) collect, handle, store and protect personal information about you in the context of our services. It also provides information about your rights and about how you can contact us if you have questions about how we handle your information.

Who this statement applies to and what it covers

This Statement applies to individuals who use any website, application, including mobile application (“app”), product, software or service of ours that hyperlinks to this Statement (we call these our “Services”).

It does not generally apply to individuals whose personal information forms part of the content included within our products, although you can find further information on that topic here.

Refinitiv provides information solutions for professionals and our Services are generally not aimed at children.

Who we are

Refinitiv is a global company that is made up of numerous legal entities.

For some Services we make decisions on how personal information is used in the context of a Service (Refinitiv is a controller of personal information in this case), and for other Services we will only use personal information as instructed by our customers (Refinitiv is a processor of personal information in this case). Below you can find more information on the cases in which Refinitiv is a controller of personal information and information on how to contact us.

Sources of personal information

We collect personal information about you from your interactions with us and from certain third parties and other sources (such as your employer or the subscriber providing access to our Services or from publicly available sources where permissible).

What types of personal information we collect

The type of personal information we collect depends on how you are interacting with us and which Services you are purchasing or using.

In many cases, you can choose whether or not to provide us with personal information, but if you choose not to, you may not get full functionality from the Services.

How we use personal information

This section includes details of the purposes for which we use personal information and also the different legal grounds upon which we process that personal information. We use personal information to provide and improve Services and for other purposes that are in our legitimate interests, as well as for compliance purposes. Further information is set out below.

Legitimate interests for use

We use personal information for a number of legitimate interests, including to provide and improve Services, administer our relationship with you and our business, for marketing and in order to exercise our rights and responsibilities. More detailed information about these legitimate interests is set out below.

Marketing

We deliver marketing and event communications to you across various platforms such as email, telephone, text messaging, direct mail and online. Where required by law, we will ask you to explicitly opt in to receive marketing from us. If we send you a marketing communication it will include instructions on how to opt out of receiving these communications in the future.

Honoring your marketing preferences is important to us. You have the right to opt out of receiving direct marketing and targeted online advertising.

How we share personal information

We share personal information within the Refinitiv group, with our business partners and third party service providers, the person providing for your access to our Services (if that is not you) and in accordance with law. Our third-party service providers are not permitted to share or use personal information we make available to them for any purpose other than to provide services to us.

International transfers

Refinitiv is a global organization and your personal information may be stored and processed outside of your home country, including in countries that may not offer the same level of protection for your personal information as your home country. We have measures in place to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with data protection laws. Often, these include contractual safeguards. More information about these safeguards (including copies, where relevant) can be obtained by contacting us here.

How we secure personal information

Refinitiv takes the security of personal information seriously and we use appropriate technologies and procedures to protect personal information (including administrative, technical and physical safeguards) according to the risk level and the service provided.

How long we keep personal information

We retain your information in accordance with our enterprise records retention schedule. You can find more information on the criteria used to calculate the retention periods set out below.

Your rights

You may have rights under European and other laws to have access to your personal information and to ask us to rectify, erase and restrict use of, your personal information. You may also have rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us and to withdraw consent to the use of your personal information. Further information on how to exercise your rights is set out below.

Cookies and similar technologies

Refinitiv and our third-party providers set and use cookies and similar technologies to store and manage user preferences, deliver targeted advertising, enable content, and gather analytic and usage data, for example. The use of cookies and other tracking technologies is standard across websites and apps through which information is collected about your online activities across applications, websites, or other services. More information about how we use cookies and similar technologies and how you can control and manage them is below.

Where to find further privacy information on Refinitiv’s products and services

This Statement generally relates to the personal information we collect about users in connection with the Services, where we make decisions about how that personal information is handled (Refinitiv as a controller). However, you can see below for more information about how we process personal information that our customers input into our Services and for which Refinitiv does not make decisions about (Refinitiv as a processor).

How to contact us

If you have any questions, comments, complaints or suggestions in relation to data protection or this Statement, or any other concerns about the way in which we process information about you, please contact our Privacy Team at Privacy Office, Refinitiv, 30 South Colonnade-Canary Wharf, London E14 5EP, United Kingdom.

Contact the Refinitiv privacy team

If you are not satisfied with the response, we encourage you to escalate your query to our Data Protection Officer or at Data Protection Officer, Refinitiv, 30 South Colonnade-Canary Wharf, London E14 5EP, United Kingdom.

Contact the Refinitiv Data Protection Officer

Filing a Complaint. If you are not content with how Refinitiv manages your personal information, you can lodge a complaint with a privacy supervisory authority. In the European Economic Area, the relevant supervisory authority is the one in the country or territory where:

  • you are resident
  • you work, or
  • the alleged infringement took place

A list of National Data Protection Authorities in the European Economic Area can be found here.

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Updates to this statement

This Statement may be subject to updates. Any material future changes or additions to the processing of personal information as described in this Statement affecting you will be communicated to you through an appropriate channel. For example, we may place a prominent notice on a product site or email you to let you know of an updated Statement.

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