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Professional Services

Trusted experts unlocking the full potential of our products with exceptional expertise.

What we do

We are a global in-house team of business and technical consultants, engineers and project managers, delivering human and technical expertise to help our customers maximize the value of Refinitiv products and services.

Through our deep knowledge and understanding of both our own data and client infrastructure, we have been integrating customer information with Refinitiv's data platforms since the early 1990s. We use this expertise to understand your requirements, then architect and implement the necessary features.

Providing trusted expertise

With deep domain expertise on Refinitiv data, products, and services, we partner with you to maximize the value of our offerings with your needs in mind.

Achieving business goals

Our business consultants and project managers work with you to assess business requirements with forward-looking solutions.

Accelerating implementations

Our technical consultants and engineers manage all aspects of implementations and integrations, supporting your business transformation projects.

Enabling new workflows

As technology evolves, our team closely partners with you to assess new and sustainable solutions, including cloud adoption and analytics.

Customer testimonies

What our customers say about us

Great team, available when needed. The support was on time.
Refinitiv Real Time Optimized customer, Colombia

The team was exceptionally professional, well organised, knowledgeable and a pleasure to work with.
Compliance Desktop, Australia

Professionally coordinated, we were kept well informed and ran according to agreed timelines.
Compliance Desktop, Australia

How we can help

Core value proposition

Cloud adoption

Adoption of cloud infrastructure with minimal disruption can be difficult and resource intensive. Our team supports project set ups, data loading, API integration, and user access configurations, such that you can shorten your time to implementation and reduce cost.

A monitor showing some form of coding.

API onboarding and data integration

Managing multiple APIs and data structures can be challenging. We offer deep domain knowledge of our APIs and data, including assistance in coding, symbol conversion, format standardization, and reporting setups so that you can focus on business-critical activities. 

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Electronic Trading Enhanced implementation

We offer a structured approach that helps you deploy key products, while ensuring an end-to-end implementation program that meets your business requirements. This includes project management, assessment, product training and access to documentation.

City skyline during the day.

FX Trading implementation

This service is designed to provide comprehensive support for requirements of the entire FX ecosystem. Our services handle all implementation needs, including requirement analysis, design, proof of concept, technical and functional set-up, documentation and handover.

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Regulatory change: LIBOR transition 

The transition from LIBOR requires changes to your data sources, calculation methodologies, and integration into backend systems. Our team delivers a zero footprint, fully customizable ARR service using specific methodologies and tenors for overnight and compounded rates.

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On Demand

Refinitiv On Demand is a fast, cost-effective way to purchase bespoke, industry leading financial reports and analysis from our team of experts. On Demand includes an outstanding range of content sets, including over 46 million research reports from over 1,800 sources, plus M&A content on over 1.1 million deals.

Our key offerings

Specialist areas

We specialise in these 6 key areas to ensure you have a seamless experience when using our products.

Global presence

The Professional Services team span across 26 countries, supporting the Americas, EMEA and Asia Pacific.

Contact us