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Professional Services
Trusted experts unlocking the full potential of our products with exceptional expertise.
What we do
We are a global in-house team of business and technical consultants, engineers and project managers, delivering human and technical expertise to help our customers maximize the value of Refinitiv products and services.
Through our deep knowledge and understanding of both our own data and client infrastructure, we have been integrating customer information with Refinitiv's data platforms since the early 1990s. We use this expertise to understand your requirements, then architect and implement the necessary features.
With deep domain expertise on Refinitiv data, products, and services, we partner with you to maximize the value of our offerings with your needs in mind.
Our business consultants and project managers work with you to assess business requirements with forward-looking solutions.
Our technical consultants and engineers manage all aspects of implementations and integrations, supporting your business transformation projects.
As technology evolves, our team closely partners with you to assess new and sustainable solutions, including cloud adoption and analytics.
Customer testimonies
What our customers say about us
Great team, available when needed. The support was on time.
The team was exceptionally professional, well organised, knowledgeable and a pleasure to work with.
Professionally coordinated, we were kept well informed and ran according to agreed timelines.
How we can help
Core value proposition
Cloud adoption
Adoption of cloud infrastructure with minimal disruption can be difficult and resource intensive. Our team supports project set ups, data loading, API integration, and user access configurations, such that you can shorten your time to implementation and reduce cost.
API onboarding and data integration
Managing multiple APIs and data structures can be challenging. We offer deep domain knowledge of our APIs and data, including assistance in coding, symbol conversion, format standardization, and reporting setups so that you can focus on business-critical activities.
Electronic Trading Enhanced implementation
We offer a structured approach that helps you deploy key products, while ensuring an end-to-end implementation program that meets your business requirements. This includes project management, assessment, product training and access to documentation.
FX Trading implementation
This service is designed to provide comprehensive support for requirements of the entire FX ecosystem. Our services handle all implementation needs, including requirement analysis, design, proof of concept, technical and functional set-up, documentation and handover.
Regulatory change: LIBOR transition
The transition from LIBOR requires changes to your data sources, calculation methodologies, and integration into backend systems. Our team delivers a zero footprint, fully customizable ARR service using specific methodologies and tenors for overnight and compounded rates.
On Demand
Refinitiv On Demand is a fast, cost-effective way to purchase bespoke, industry leading financial reports and analysis from our team of experts. On Demand includes an outstanding range of content sets, including over 46 million research reports from over 1,800 sources, plus M&A content on over 1.1 million deals.
Our key offerings
Specialist areas
We specialise in these 6 key areas to ensure you have a seamless experience when using our products.
Business consultancy
Dynamic business consultancy capabilities, facilitated by trusted experts across the globe. Working in close partnership with our clients, the team works to understand customers’ workflows and business requirements, making sure our proposed solutions are aligned with their strategic vision.
Solutions engineering
Technical delivery of installations, moves and changes (IMAC) across the full range of Refinitiv products. The team delivers additional value to customer engagements by leveraging specialist knowledge and deep expertise of Refinitiv’s products to ensure an accurate and timely delivery.
Technical consultancy
Specialized technical consulting activities delivering solutions projects. Widely recognized technical experts, this team works to ensure Refinitiv products are correctly embedded into our customers’ environments. They manage all aspects of complex implementations or migrations.
Customer technical authority
Subject matter experts working with stakeholders across the business to ratify the design and pre-sale for our more complex implementations, complete the detailed solution design post-sale and remain on point with the customer and the delivery teams to provide technical expertise continuity, meeting the customer requirements and supporting the wider business strategy.
Project management
Professional certification with extensive product expertise define this team. They assist in managing initiatives where scale, scope, complexity or sensitivity requires superior organization and coordination. Working with our customers, they combine their knowledge of Refinitiv products with vast experience in delivering proven and sustainable end-to-end solutions.
Custom solutions
Custom solutions are high quality applications developed based on customer’s specific needs. Our highly skilled team addresses particular challenges by building adapters to Refinitiv APIs, developing workflow solutions and envisioning futuristic solutions aligned to Refinitiv strategy.
Global presence
The Professional Services team span across 26 countries, supporting the Americas, EMEA and Asia Pacific.
We're here for you
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