How to work with us

Refinitiv uses Ariba, a third-party electronic transaction processing tool, to manage the supplier onboarding process and issue and manage purchase orders (POs) and invoices.  
We accept both no fee Light Account and the fee-based Fully Enabled Ariba options. Suppliers electing to use the Fully Enabled Ariba option will be required to absorb any associated Ariba charges.
All suppliers located in the countries or regions listed below must use Ariba (unless otherwise noted) when transacting with Refinitiv:

You can access Ariba training and additional support materials here.

Non-Ariba invoice submission requirements for successful payment processing.

If your country is not listed here, you will be required to submit a non-Ariba invoice. To avoid delay to the payment of your invoice, please ensure you follow the instructions on 'How to submit non Ariba Invoices'

Submission of invoices for goods & services must be sent within seven (7) business days from service completion date or shipment of goods as requested on the purchase order.

Please note that the Refinitiv standard payment terms are 60 days from the date of the invoice submitted to the Account Payables team. For details specific to your country, please refer to the Purchase Order Terms & Conditions. All suppliers transacting with Refinitiv are required to comply with the Supply Chain Ethical Code.

Ariba is the approved global tool for purchasing goods and services at Refinitiv. We have alternative payment methods available which can be used in place of Ariba when advised by Global Sourcing. The alternative purchasing channels can vary dependant on the type of goods or services being purchased. Please contact your Refinitiv business partner to find out more.