How to submit non-Ariba invoices
Non-Ariba invoice submission requirements for successful payment processing.
If your country is not listed here, you will be required to submit a non-Ariba invoice. To avoid delay to the payment of your invoice, please ensure you follow the instructions closely. If the non-Ariba invoice submission does not comply with the requirements listed below, our Accounts Payable team will return the invoice to the supplier for revision.
All invoice submissions for payment must be sent directly to Accounts Payable within seven (7) business days from the invoice date.
The preferred method for submitting an invoice is as a “soft copy” via email. This option is available based on the invoice requirement by country or region, or statutory and tax regulations. You may refer to the “Bill to” box in your purchase order for the relevant email address (for
1. Ensure each invoice includes all of the following information:
• Contains the words “Tax Invoice” or “Invoice” or “Debit Note” or “Credit Note” in a prominent place.
• Supplier name and address in full (if the supplier is trading as DBA, then details of the 3rd-party supplier).
• Supplier’s tax registration number, if applicable.
• Invoice number, date and amount.
• Currency - invoice currency should align with
• Line item description of goods & services or type & extent of services rendered.
• Withholding Tax amount or Tax amount payable (in supplier's National currency).
• Tax percentage as applicable.
• Breakdown of Tax amount payable along with tax % (if applicable).
• Foreign currency rate if an alternative currency to the national currency of the supplier is used (this rate must be based on the local tax law).
• Company Stamp or Signature of
• Bank Account number & account holder name has to match the set up in Refinitiv system.
2. Invoice MUST BE attention to Refinitiv contact in following format:
• “Attention: [Refinitiv contact name: first name, last name]”.
• Your invoice MUST include the name and email address of your Refinitiv contact.
3. Supporting Document(s) must be as follows:
• Attach the invoice in a PDF or TIFF format to an e-mail.
• Important! Each PDF/Tiff file should contain only one invoice.
4. Send the email with attachment(s) Payables Team for your country/ region (only applicable where soft/e-invoice copy is applicable):
• Asia Pacific: email@example.com
• Europe / Middle East / Africa: firstname.lastname@example.org
• Latin America (including Brazil): email@example.com
• NAM(North America/Canada): firstname.lastname@example.org
Please do not submit original invoices to the Refinitiv employee who requested the goods or services. If you send a copy of the invoice to your contact at their request, please clearly indicate that it is a copy and the invoice has already been submitted to Refinitiv accounts payable via email ID. This will help prevent payment delays.
If a country’s statutory requirement mandates submission of hard copies, please mail the hard copies to the mailing address provided in the document “Refinitiv invoice submission details”.
For further details on hard copy/soft copy requirement applicable for a country please refer to the “Refinitiv invoice submission details”document.
If you have questions:
If you have any questions please feel free to contact the Accounts Payable Help Desk using the details here.
A ticket number will be assigned to your query which should be used for any future communication and updates relating to that issue. We will respond to your email within forty-eight (48) hours.