KYC as a Service support and training

For assistance with resetting your password, logging into your product or general client support questions, please contact our client support team.

Installation of KYC as a Service is via the web portal. Following receipt of a list of users of the service from the financial institution, a welcome email is sent to your account. This includes a link, login credentials and a unique registration key which is used to prompt set-up and provide access to the portal.

Whether you just need the essentials or are interested in a specific feature of KYC as a Service, you can watch our training videos anytime to take advantage of online tutorials. 

Customer integration via the KYC as a Service web API requires the following software: 

• Web browser: User interface is via an HTML5 browser application which supports Internet Explorer 9 and above, Chrome, and Firefox 
• SFTP client to upload files 
• SSH application to access Refinitiv servers 
• API integration client: To send https REST-based requests over the Internet to the KYC as a Service Web API end points and receive data in response
• API request management: To manage the linkages between customer requests for data and the corresponding KYC as a Service request identifiers and end client identifiers
• API data mapping: To map the KYC as a Service data model onto the customer's own internal data model 
• Document management: To provide an interface to the customers’ document repository or document management system to provide storage for proof images from KYC as a Service

New users can access MyRefinitiv, a portal that provides a single access point for timesaving support services, along with billing, user management, and product information and documentation.

Existing customers can contact KYC as a Service through their dedicated account manager or by contacting the KYC as a Service Business Support Team.

Different contractual models apply to customers requiring remediation and end clients. The various details and options are highlighted below:

Financial Institutions

Managed service:

• TRMA: 
  • TRMA Master terms
  • Screening schedule
  • KYC as a Service schedule plus KYC as a Service Commercial Appendices 
• ‘Standalone’ KYC as a Service contract 
  • KYC as a Service specific contract (The Agreement for the Provision of Refinitiv KYC as a Service Services)
  • KYC as a Service commercial appendices. 

Remediation: 

• GRC / Risk Client Terms of Business, 
• Screening Schedule 
• Professional Services Schedule 
• A tailored Statement of Work (detailing the scope, pricing etc for the project). 

End Clients

End clients will initially engage with KYC as a Service through the online portal. Upon first login, users will accept the Terms of Use and confirm agreement with a Privacy Statement that contains details of how their data will be used. Where there are changes to the policies, users will be prompted to re-accept upon the next login.