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Refinitiv Messenger support and training

Frequently asked questions

  • To register for a free Refinitiv Messenger Account, fill out the form and submit it to get started. Post-screening, you will be sent a welcome email with your login ID and links to access the software (via install or web).

  • Refinitiv Messenger Standalone is available for free on iOS, Android, Blackberry, Windows mobile devices, and Windows 7 and 8 computers.

  • All messages are encrypted in transport and in our data centres. All files shared are virus checked and only safe files will be delivered.

  • Forgot your Password? hyperlink is available on the Refinitiv Messenger Standalone log-in screen.

    When you click this link, a new window will open and you will be asked to enter your username and a security code. Click Submit and an email with instructions for resetting your password will be sent to the email address associated with your account.

  • After a bilateral chat has been created, you can add additional users:

    • Drag and drop a contact from your contacts list to the bilateral chat.
    • Add a contact from their Profile Card.

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